FAQ

Orders

What do you sell?

Women's dresses (maxi, midi, and mini), shoes (heels, sandals, and trainers), and coordinated sets.

Can I change or cancel my order?

You can cancel free of charge within 24 hours of purchase, as long as your order has not been dispatched. To change your delivery address, email us before your order is dispatched.

Which payment methods do you accept?

The payment methods shown at checkout, including major debit and credit cards, Apple Pay, and Google Pay. See our Payment Policy.

Delivery

How much is delivery?

Delivery is free on all UK orders, with tracking included.

How long does delivery take?

Orders are processed within 1–2 working days. Delivery takes 3–5 working days after dispatch, so 4–7 working days in total. See our Delivery Policy.

Do you deliver outside the UK?

No, we currently deliver to the United Kingdom only.

How can I track my order?

You receive a tracking link by email when your order is dispatched. You can also use our Track Your Order page.

Sizing

How do I find my size?

The available size range and fit are listed in each product description. Shoes are in UK sizes. If you are between sizes, we recommend choosing the larger size. Not sure? Email us and we will help.

Returns & refunds

Can I return an item?

Yes, within 30 days of receiving your order. Items must be unworn, with tags attached and in their original packaging. Email us first so we can send you the return address and instructions.

Who pays for return postage?

The customer pays return postage. If your item is faulty, damaged, or incorrect, we cover it.

Do you offer exchanges?

We do not offer direct exchanges. Return the item for a refund and place a new order.

When will I receive my refund?

Approved refunds are issued to your original payment method within 5 working days after we receive and inspect your return. See our Return and Refund Policy.

Contact

How can I reach you?

Email support@fonaire.com or call +44 7401 219782, Monday to Friday, 9:00am – 5:00pm (UK time). We reply to every email within 24 hours on working days.