Privacy policy

Last updated: 1 October 2026

This Privacy Policy explains how Fonaire ("we", "us", "our") collects, uses, and protects your personal data when you visit fonaire.com or place an order. We process personal data in line with the UK GDPR and the Data Protection Act 2018.

Who we are

Fonaire, 24 Buttery Well Road, Kendal, LA9 5LE, United Kingdom. Email: support@fonaire.com. Phone: +44 7401 219782. We are the data controller for the personal data described in this policy.

Data we collect

• Data you provide: name, email address, phone number, delivery and billing address, and messages you send us.
• Order data: products purchased, order value, and order history. Card details are processed by our payment provider and are not stored by us.
• Usage data: IP address, browser and device type, pages visited, and time on site, collected through cookies and similar technologies.

How we use your data and our lawful basis

• To process, deliver, and support your orders, including returns and refunds (performance of a contract).
• To answer your questions (legitimate interests).
• To prevent fraud and keep our store secure (legitimate interests).
• To meet our legal, tax, and accounting obligations (legal obligation).
• To send marketing emails, only if you have subscribed (consent). You can unsubscribe at any time via the link in every email.
• To use analytics and advertising cookies, only with your consent.

Sharing your data

We do not sell or rent your personal data. We share it only with service providers that help us run the store, such as our e-commerce platform (Shopify), payment processors, delivery carriers, order tracking and email providers, and, with your consent, analytics and advertising partners. We may also disclose data where required by law.

International transfers

Some of our service providers process data outside the UK. Where this happens, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement.

Cookies

We use cookies that are necessary for the website to work (for example, your basket). Analytics and advertising cookies are only used with your consent, which you can give or withdraw through our cookie banner or your browser settings.

How long we keep your data

We keep order data for as long as needed to fulfil your order and meet legal requirements (generally 6 years for tax and accounting records). Other data is kept for up to 24 months and then deleted or anonymised.

Your rights

You have the right to access, correct, or delete your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time. To exercise your rights, email support@fonaire.com. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Security

Our website uses SSL encryption, and payments are processed by PCI-compliant providers. No method of transmission over the internet is completely secure, but we take appropriate measures to protect your data.

Children

Our store is not directed at children under 16, and we do not knowingly collect their personal data.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact

Fonaire
24 Buttery Well Road, Kendal, LA9 5LE, United Kingdom
Email: support@fonaire.com
Phone: +44 7401 219782
Customer service hours: Monday to Friday, 9:00am – 5:00pm (UK time)